Shipping

We strive to ship your order as quickly as possible. All orders, will be dispatched within 24 hours of being placed.

We operate from two warehouses, one in Sydney, Australia, and one in Los Angeles, USA. Depending on product availability and your delivery address, your order may be shipped from either location.

This approach helps us ensure faster delivery times and better inventory management. Please note:

  • If stock is unavailable in one warehouse, your order may be fulfilled from the other.
  • Shipping times may vary slightly based on the location your order is dispatched from.

Kindly note that during holiday periods and public holidays, there may be delays in processing and shipping orders.

Delivery Timeframes & Costs

Sydney Warehouse

LOCATION SERVICE DELIVERY COST
Australia AusPost Standard 2-8 Business Days $10
Australia AusPost Express 1-4 Business Days $15 or FREE on orders over $500
New Zealand DHL Express 1-3 Business Days $15 or FREE on orders over $500
Americas DHL Express 2-5 Business Days $40
UK DHL Express 3-5 Business Days $40
Europe DHL Express 3-5 Business Days $40
Middle East DHL Express 3-5 Business Days $40
Rest of World DHL Express 5-7 Business Days $40

 

LA Warehouse

LOCATION SERVICE DELIVERY COST
United States UPS 1-2 Business Days $30 USD
Rest of World UPS 1-5 Business Days $40 USD

 

Additional Information

When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please check your 'junk' folder prior to emailing us at ecom@elliatt.com.

Once your order has been placed, we are unable to make changes, redirect orders or cancel your order, however our usual returns process is available. If you have made an error in your delivery address, please contact us via email at ecom@elliatt.com immediately. If your order has already been shipped, ELLIATT accepts no responsibility for incorrect details entered.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.

All deliveries must be signed for. Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to sign for the delivery between 9am and 5pm.

Please note, we ship from two warehouse locations & your shipping will be charged accordingly by location. 

If you have any queries or concerns, please reach out to our customer service team on ecom@elliatt.com

 


TAX AND DUTIES 

We aim to make your shopping experience seamless by managing taxes and duties upfront.

Duties and taxes are charged at checkout to ensure quicker delivery and reduce the likelihood of delays or unexpected charges.

Please note:

  • Any shipments rejected by the receiver will incur return shipping charges, which will be deducted from the refund or credit amount.
  • Once an order is processed and shipped, Elliatt cannot take responsibility for incorrect details provided by the receiver.

For any questions or assistance with your order, contact us at ecom@elliatt.com