Elliatt Collective is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria and shopping history from our customers, business contacts, prospective employees and other individuals with whom we deal.

This Personal Information is obtained in many ways including our interactions with you, such as when you make a purchase from us, where we communicate by telephone, mail, email, or when you enter your personal information on our website and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Use of your Personal Information to contact you (including via SMS)

We will never knowingly send you unsolicited commercial electronic messages. More information on the Spam Act 2003 (Cth) is available from the regulator’s website:

www.acma.gov.au/spam

We may use information that we know about your likes and interests to tell you about ELLIATT products or promotions. We may know about your likes and interests because you have provided that information.

By entering your phone number in the checkout (while initiating a purchase) or subscribing via our subscription form (or Facebook form), you agree that we may send you SMS notifications. These notifications may relate to an order (including abandoned cart reminders) or be SMS marketing offers.

SMS marketing messages will not exceed 20 messages per month and you acknowledge that consent is not a condition for any purchase order.

 

Opting out

If you decide that you do not want to be contacted by ELLIATT please contact us (details at clause 7 above). You may also opt out of receiving communications by following the unsubscribe function on any ELLIATT communications.

You understand and agree that alternative methods of opting out, such as using key word replies or request replies may not be accounted as a reasonable means of opting out and message or data rates may apply.

We will use reasonable endeavours to remove your name from the mailing/SMS lists within a reasonable period of receiving your request.

Policy Updates

This Policy may change from time to time and the up-to-date version of our Privacy Policy is on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at ecom@elliatt.com