FAQ's

If you’re unsure of your size, you can refer to our sizing chart here or email us at ecom@elliatt.com and our customer service team will be able to assist.

We advise ordering your beloved outfit right away to avoid missing out. We may restock certain styles that are in exceptionally high demand so you can subscribe to our restock notifications with your email address and the size you’re after to avoid missing out!

To enter your discount code, simply copy and paste the code into ‘DISCOUNT CODE’ at checkout and hit ‘APPLY’. The conditions of the code will show once the code has been applied. Please note, only one discount code can be applied for each transaction.

Don’t panic! Sometimes our emails can wind up in junk or spam folders. Try checking all folders first and if you don’t see anything, you can contact ecom@elliatt.com for assistance.

Please contact ecom@elliatt.com for all wholesale inquiries with your contact information, store details and location.

If there is a particular style you are after, please contact ecom@elliatt.com the product name, size and your location and our customer service team will be able to guide you in the right direction.

For all collaboration inquiries, please contact pr@elliatt.com.

If you wish to loan PR samples, please contact pr@elliatt.com to discuss further.

Yes, we have the option for both Standard & Express Shipping at checkout. All orders are aimed to be shipped same day before 2pm, otherwise, dispatched within 24 hours of being placed (unless placed over a weekend or on a public holiday). If this is the case, it will be dispatched the following business day. Please note, any delays due to our third-party courier services are unfortunately beyond our control.

Yes, we offer International shipping. International shipping rate - starts from $30 flat rate express shipping (approx. 2-7 business days** subject to location, as some locations may take longer). Carriers we use are DHL Express & UPS Depending on fulfilment location.

Estimated time of delivery for Australian metro areas is 1-2 business days and 3-5 business days for rural areas with express Shipping.

Once your order has been dispatched, you will receive a confirmation email and a text with a link that you can track your order! You can also download the Australia Post app and track your order with the tracking number provided.

All orders require a signature upon arrival. If in the event that no one if present to sign, your order will be redirected to your local post office for collection.

Flat rate of $10 AUD for Standard and $15 AUD for Express Shipping with AUSPost for orders within Australia. We offer free shipping for all Australian & New Zealand orders over $500 AUD.

You can read our full Returns Policy here.

You are eligible to return any full priced or reduced sale item (unless marked as FINAL SALE) provided that all our conditions are adhered to. You can read our full Returns Policy here.

PLEASE NOTE: NO RETURN WILL BE APPROVED IF THE ELLIATT RETURN TAG HAS BEEN REMOVED FROM THE GARMENT.

If you believe your item is faulty upon delivery, please contact ecom@elliatt.com and our customer service team will assist prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as a faulty.

Here at ELLIATT we try to get through all returns as soon as they reach out returns depot, please allow 2-3 business days for us to process your return. If you have not heard from us within few business days to when your package has reached us, please email us at ecom@elliatt.com.

All return shipping costs come at the customer’s expense. ELLIATT is not liable for the loss of an item which is being returned, therefore we recommend that you securely package and return the item using registered mail and keep tracking for which you can track if it has been delivered to us, to follow up on your return.

Should you have any more queries or feedback, please don’t hesitate to contact us at ecom@elliatt.com or  via our online chat between 9AM - 5PM, Monday - Friday Australian Eastern Standard Time.