Returns

 START A RETURN →

 
At ELLIATT, we want you to shop with confidence, If you are not satisfied with your purchase, or if you simply change your mind, we can offer only a refund provided that the below conditions are adhered to.

ELIGIBILITY

  • Returns must be lodged via our Returns Portal and received by our warehouse within 14 days of delivery.
  • If goods are not received at our distribution centre within this time frame we may be unable to process your claim, and your garments may be returned to you at your cost.
  • The item is unworn and in its original condition with all original labels and tags still attached to the item. No return will be approved if the ELLIATT return tag has been removed from the garment.
  • Full-priced items (including those purchased with a welcome code) are eligible for a refund.
  • SALE items (not marked FINAL SALE) are eligible for store credit or exchange only*.
  • Final Sale items are not eligible for return unless faulty.
  • Items purchased with promotional discounts are eligible for store credit or exchange only*.

*exchanges available for AU & US customers only

EXCHANGES (AU & US Customers only)

Instant Exchanges: Get your replacement item shipped right away, no need to wait until your return arrives at our warehouse. 

Your card details will be securely recorded, and you’ll only be charged if your return is not received within the 14-day return period.

To initiate an exchange, please follow the steps in our Returns Portal.

With our Shop for Something New option, you can exchange your return for a completely different style:

  • If your new item costs less than your original, we’ll refund you the difference to your original payment method.
  • If your new item costs more, you can shop with a 10% bonus credit and then pay the difference
  • Your replacement ships right away, so you don’t need to wait until we receive your return.
  • No handling fee applies for this option
  • The 10% bonus applies only to full-priced items.

STORE CREDIT

Return your items and choose store credit to receive a 10% bonus on your return.

  • The 10% bonus applies only to full-priced items.
  • No handling fee applies for full priced-items
  • Store credit is issued in AUD, converted from your original payment currency.
  • Store credit is valid for 3 years and can be used for future purchases only. It cannot be redeemed for cash.
  • Items must be returned unworn, unwashed, and with tags attached.

REFUNDS

  • Once we receive your return, we'll inspect it and confirm the status of your refund.
  • Approved refunds are processed back to your original payment method within 7 days of receiving.
  • A handling fee applies only to AU and US customers to cover the cost of the prepaid return label: $15 AUD (AU) or $20 USD (US), unless the item is faulty
  • Customers outside of AU and US must use their own return shipping. No handling fee applies.
  • Shipping fees are non-refundable, unless the item is faulty.

FAULTY RETURNS

We take pride in our quality of garments. If you believe your item is faulty, please follow the steps below: 

  • Lodge your return through our Returns Portal and upload a photograph of the fault.
  • Our team will review your claim.
  • If accepted, you will receive a free prepaid return shipping label (AU & US customers via the portal; all other regions will be assisted by our Customer Care team).
  • Approved faulty returns will be refunded or replaced at no cost to you.
  • No handling fees will apply for faulty returns.
  • Please note: general wear and tear or damage caused by misuse, incorrect washing, or alterations are not considered faults.

If you discover a fault after the 14-day return period, email our Customer Care team at ecom@elliatt.com and we will guide you through the next steps.

SHIPPING

  • We offer a prepaid return label for our AU and US customers.
  • If you opt for a Refund:
    • AU and US customers can use our prepaid return label. A handling fee applies to cover the cost of the label: $15 AUD or $20 USD.
    • Customers outside AU & US must use their own return shipping. No handling fee applies.
  • If you opt for an Exchange or Store Credit No handling fee applies
  • Please note: When returning your order, ensure no signature is required upon delivery.

TAX AND DUTIES 

Under no circumstance will we refund tax and duties paid by customer. This payment is not made to us it is paid directly to the government, therefore we cannot refund this. We can only refund what has been directly paid to us. 

CONTACT US

If you have any questions after placing your order or how to return your item/s to us, please contact our Customer Care team at ecom@elliatt.com